As a general rule you shall not be entitled to cancel your order once you have received confirmation of the same.
However, in the unlikely event of an item on your order being unavailable, we will contact you on the phone number provided to us at the time of placing the order and inform you of such unavailability. In such an event you will be entitled to cancel the entire order and shall be entitled to a refund in accordance with our refund policy.
We reserve the sole right to cancel your order in the following circumstance:
• in the event of the designated address following outside the delivery zone offered by us;
• failure to contact you by phone or email at the time of confirming the order booking;
• failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery; or
• unavailability of all the items ordered by you at the time of booking the order; or
• failure due to reasons beyond our control or attributable to the Vendor.
CONTACT
If you have any questions about these Terms, please contact us:
Entity Name: Mom’s Kitchen
Address: A 17-1, Kendriya Vihar, Sector 11, Kharghar, Navi Mumbai, Maharashtra, 410210, India
Details of Website and Application: www.momskitchenapp.com, order.momskitchenapp.com (“Website”) and “Mom’s Kitchen” application for mobile and handheld devices.
Contact Details: [email protected]
Grievance Redressal Mechanism:
i. Customer Care Channels
• For any order related issue, you may first reach out to us via chat support on the Mom’s Kitchen app for real time basis resolution.
• You may write to us at [email protected] and we will strive to resolve your order related grievance within the timelines prescribed under applicable laws.
• In case you do not receive a satisfactory response from the chat support and [email protected] as the case maybe, you can reach us at +919819369340 (Monday to Friday between 09:00 am - 6:00 pm).
• In case you do not receive a satisfactory response from the chat support, [email protected] or the customer care number mentioned above, you can escalate the matter to our Grievance Officer and we shall address your concern within an estimated time of forty-eight (48) hours.
ii. Details of the Grievance Officer
Jitendra Kantak, Grievance Officer, Mom’s Kitchen
Email address: [email protected]
Phone: 92212 92627
Time: Monday - Friday (09:00 am to 6:00 pm.)
iii. Details of the Nodal person
Shashank Jadhav, Nodal Officer, Mom’s Kitchen
Email address: [email protected]
For Customers residing in India, please note, in compliance with The Information Technology Act, 2000 and the rules made thereunder, as well as The Consumer Protection Act 2019, and the rules made thereunder, the grievance redressal mechanism, including the contact details of the Grievance Officer and Nodal Officer are given here.
