You shall be entitled to a refund only if you pre-pay for your order at the time of placing your order on the Mom’s Kitchen Platform/Services and only in the event of any of the following circumstances:
• your order packaging has been tampered or damaged at the time of delivery;
• cancelling your order due to (A) your delivery location falling outside our designated delivery zones; (B) failure to contact you by phone or email at the time of confirming the order booking; or (C) failure to contact you by phone or email at the time of confirming the order booking; or
• you cancelling the order at the time of confirmation due to unavailability of the items you ordered for at the time of booking.
• Our decision on refunds shall be at our sole discretion and shall be final and binding.
• Refunds for cancelled orders or when one or more items are not available are done through an instant credit to Mom’s Kitchen App Wallet. Mom’s Kitchen Wallet can be used to fully or partially pay for your next order on Mom’s Kitchen Platform.
C. In case of payment at the time of delivery, you will not be required to pay for:
• orders where the packaging has been tampered or damaged by us;
• wrong order being delivered; or
• items missing from your order at the time of delivery.
CONTACT
If you have any questions about these Terms, please contact us:
Entity Name: Mom’s Kitchen
Address: A 17-1, Kendriya Vihar, Sector 11, Kharghar, Navi Mumbai, Maharashtra, 410210, India
Details of Website and Application: www.momskitchenapp.com, order.momskitchenapp.com (“Website”) and “Mom’s Kitchen” application for mobile and handheld devices.
Contact Details: [email protected]
Grievance Redressal Mechanism:
i. Customer Care Channels
• For any order related issue, you may first reach out to us via chat support on the Mom’s Kitchen app for real time basis resolution.
• You may write to us at [email protected] and we will strive to resolve your order related grievance within the timelines prescribed under applicable laws.
• In case you do not receive a satisfactory response from the chat support and [email protected] as the case maybe, you can reach us at +919819369340 (Monday to Friday between 09:00 am - 6:00 pm).
• In case you do not receive a satisfactory response from the chat support, [email protected] or the customer care number mentioned above, you can escalate the matter to our Grievance Officer and we shall address your concern within an estimated time of forty-eight (48) hours.
ii. Details of the Grievance Officer
Jitendra Kantak, Grievance Officer, Mom’s Kitchen
Email address: [email protected]
Phone: 92212 92627
Time: Monday - Friday (09:00 am to 6:00 pm.)
iii. Details of the Nodal person
Shashank Jadhav, Nodal Officer, Mom’s Kitchen
Email address: [email protected]
For Customers residing in India, please note, in compliance with The Information Technology Act, 2000 and the rules made thereunder, as well as The Consumer Protection Act 2019, and the rules made thereunder, the grievance redressal mechanism, including the contact details of the Grievance Officer and Nodal Officer are given here
